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FAQ
Frequently asked questions
For Dental Professionals
Safety & Dental Care
Shipping & Returns
Fit Adjustments & Replacements
Ordering & Products
At-Home Impression Kits
We currently accept cases for custom retainers, night guards, whitening trays, and sports guards.As Vision Dental Lab expands, additional appliance options may become available.If you're unsure whether we can accommodate a specific case, contact us before sending it and our team can confirm whether it falls within our current capabilities.
Most applicable cases are completed within approximately 1-3 business days after we receive and approve the necessary impression or digital scan.Turnaround may vary depending on the appliance, case requirements, shipping, or whether additional information is needed.We'll communicate with your office if anything is needed before the case can move forward.
Contact us as soon as possible.We'll review the case with your office to determine whether the issue relates to the records provided, manufacturing, fit, damage, or another factor.Our goal is to identify the problem and provide a reasonable solution rather than leave your office or patient without support.
Remakes are handled based on the circumstances of the individual case.If an appliance has a verified manufacturing defect or arrives damaged, we'll work with your office to correct the issue.Cases requiring new impressions, updated scans, changes to the original prescription or request, or changes in the patient's dentition may be handled differently.Contact us and we'll review the case before determining the next step.
Vision Dental Lab focuses specifically on custom dental appliances, allowing us to keep our process straightforward and focused.We aim to provide dental offices with high-quality custom appliances, competitive pricing, fast turnaround, clear communication, and dependable support.Whether your office sends traditional impressions or digital scans, our goal is to become an easy and reliable extension of your practice.
Contact Vision Dental Lab and let us know you're interested in opening a professional account.We'll help you establish your account, explain our current appliance options, and walk your team through submitting impressions or digital cases.Once you're set up, our goal is to make sending future cases as simple and consistent as possible.
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