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Privacy Policy

PRIVACY POLICY

Last Updated: August 2026

At Vision Dental Lab, your privacy matters to us.

Whether you're ordering directly from us, submitting an impression, or working with us through a dental professional, we understand that you may trust us with personal and dental information.

This Privacy Policy explains, in simple terms, what information we may collect, why we collect it, how we use it, and how we work to protect it.

1. INFORMATION WE MAY COLLECT

We only collect information reasonably necessary to process orders, fabricate products, communicate with customers and dental professionals, operate our website, and improve our services.

Depending on how you interact with Vision Dental Lab, this may include:

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing or shipping address

Order Information

  • Products ordered

  • Order history

  • Shipping information

  • Customer service communications

  • Information necessary to complete or support an order

Dental & Fabrication Information

When necessary to fabricate a custom appliance, we may receive or maintain:

  • Dental impressions

  • Digital dental scans

  • Models created from impressions or scans

  • Photographs voluntarily submitted to us

  • Appliance specifications

  • Information provided by you or your dental professional that is necessary to fabricate the requested appliance

We use this information primarily to manufacture, verify, remake, support, or otherwise complete your custom appliance.

Payment Information

Payments may be processed through third-party payment processors.

Vision Dental Lab may receive limited information about a transaction, such as confirmation that payment was completed, transaction identifiers, or the last digits of a payment method.

We do not intentionally store complete credit or debit card numbers ourselves when payment is handled by a third-party payment provider.

Website Information

Like most websites, our website may automatically collect basic technical information such as:

  • IP address

  • Browser or device type

  • Pages visited

  • Approximate location derived from technical information

  • Referring website

  • Cookies and similar technologies

  • Website activity and performance information

This information helps us operate, secure, and improve our website.

2. HOW WE USE YOUR INFORMATION

We use personal information for legitimate business purposes related to providing Vision Dental Lab products and services.

This may include:

Fulfilling Your Order
Processing orders, creating models, fabricating appliances, arranging shipping, and providing order updates.

Creating Your Custom Appliance
Using your submitted impression, scan, model, specifications, or other necessary information to manufacture the appliance you requested.

Communicating With You
Responding to questions, providing customer support, requesting a new impression when necessary, or communicating about an existing order.

Working With Dental Professionals
When an order originates through a dental professional, we may communicate with that professional as reasonably necessary to fabricate or support the appliance.

Improving Vision Dental Lab
Understanding how customers use our website and services so we can improve our products, ordering process, website, and customer experience.

Protecting Our Business and Customers
Preventing fraud, maintaining records, resolving disputes, protecting our systems, and complying with applicable legal obligations.

3. YOUR DENTAL INFORMATION

We recognize that impressions, scans, models, photographs, and other dental information deserve appropriate care.

Vision Dental Lab uses dental information primarily for purposes connected with fabricating, processing, supporting, or documenting your requested appliance or service.

We do not sell your dental impressions, dental scans, or personally identifiable dental information to advertisers.

We do not use identifiable dental information for unrelated advertising without appropriate permission when such permission is required.

4. ORDERS THROUGH DENTAL PROFESSIONALS

Vision Dental Lab also works with dentists and other dental professionals.

When a dental professional submits a case to Vision Dental Lab, we may receive patient information necessary to fabricate the requested appliance.

Depending on the circumstances and applicable law, information received from a dental professional may be subject to additional privacy requirements or contractual obligations.

Vision Dental Lab handles such information in accordance with applicable legal and contractual requirements.

5. WHEN WE MAY SHARE INFORMATION

We do not sell your personal information simply because you place an order with Vision Dental Lab.

We may share limited information with trusted service providers when reasonably necessary to operate our business.

For example, information may be shared with:

  • Payment processors

  • Shipping and delivery providers

  • Website and e-commerce providers

  • Secure data-storage or technology providers

  • Professional advisers or service providers

  • Dental professionals associated with an applicable order

These providers receive only the information reasonably necessary for the services they perform and remain subject to applicable privacy and security requirements.

We may also disclose information when reasonably necessary to:

  • comply with applicable law;

  • respond to a valid court order, subpoena, or lawful government request;

  • investigate fraud or misuse;

  • protect the safety, rights, or property of Vision Dental Lab, our customers, or others; or

  • establish, exercise, or defend legal claims.

6. WE DO NOT SELL YOUR DENTAL INFORMATION

Vision Dental Lab does not sell customer dental impressions, dental scans, models, or personally identifiable dental information to data brokers or advertisers.

Your dental information is provided to us so that we can make and support your appliance—not so that we can sell your dental information.

7. COOKIES & WEBSITE TECHNOLOGY

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website performance, prevent fraud, and improve the customer experience.

Some third-party services integrated into our website may also use cookies or similar technologies according to their own privacy practices.

Where applicable, you may be able to control certain cookies through your browser or available website privacy settings.

8. MARKETING COMMUNICATIONS

If you choose to receive promotional emails or other marketing communications from Vision Dental Lab, we may use your contact information to communicate with you about products, services, promotions, or company updates.

You may unsubscribe from promotional emails using the unsubscribe option included in those communications.

We may still send necessary non-promotional communications regarding active orders, transactions, safety information, or customer service matters.

9. HOW WE PROTECT INFORMATION

Vision Dental Lab takes reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We therefore cannot promise absolute security, but we take the protection of information entrusted to us seriously and work to use safeguards appropriate to the information we maintain.

10. HOW LONG WE KEEP INFORMATION

We retain personal, order, and fabrication information for as long as reasonably necessary for purposes such as:

  • completing and supporting your order;

  • maintaining fabrication and business records;

  • handling remakes or customer service;

  • meeting legal, accounting, tax, or regulatory obligations;

  • resolving disputes; and

  • protecting the legitimate interests of Vision Dental Lab and our customers.

Different types of information may be retained for different periods depending on why the information was collected and applicable requirements.

When information is no longer reasonably necessary, we may securely delete, destroy, or de-identify it as appropriate.

11. YOUR CHOICES

You may contact Vision Dental Lab if you would like to:

  • ask what personal information we maintain about you;

  • request correction of inaccurate contact information;

  • ask questions about how your information is used;

  • request deletion of information where appropriate and legally permitted; or

  • opt out of eligible marketing communications.

Certain information may need to be retained even after a deletion request when reasonably necessary to comply with legal obligations, maintain appropriate business or fabrication records, resolve disputes, prevent fraud, or establish or defend legal claims.

Additional rights may apply depending upon applicable law and the circumstances under which we received your information.

12. CHILDREN'S PRIVACY

Vision Dental Lab's website and direct-order services are not intended for children to independently provide personal information or place orders without appropriate involvement from a parent, legal guardian, or dental professional where required.

If we learn that personal information has been submitted by a child in circumstances where appropriate consent was required but not obtained, we will take reasonable steps to address the information appropriately.

13. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to or integrations with third-party websites and services.

Those businesses operate under their own privacy practices, and Vision Dental Lab is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review their privacy policies when appropriate.

14. BUSINESS CHANGES

If Vision Dental Lab is involved in a merger, acquisition, sale, restructuring, financing, or transfer of some or all of its business or assets, information associated with the business may be transferred as part of that transaction, subject to applicable law and appropriate protections.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy as our business, website, technology, or legal obligations change.

When we make changes, we will update the “Last Updated” date shown at the top of this page.

Material changes will be handled in accordance with applicable law.

16. CONTACT US

Questions or concerns about this Privacy Policy or how Vision Dental Lab handles your information may be directed to:

Vision Dental Lab
Idaho Falls, Idaho

Please use the current contact information provided on our website.

OUR PRIVACY COMMITMENT

When you provide information to Vision Dental Lab, we understand that you're trusting us with more than an order.

We collect information to make and deliver your appliance, support your experience, and operate our business responsibly. We don't sell your dental information, and we work to protect the information entrusted to us.

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